Rebecca Richards

Rebecca has worked in the financial industry since 2005. She began her career at Santander, where she quickly advanced through the ranks, discovering her passion for process improvement, quality assurance, and coaching. Rebecca’s specialty was auditing high-risk regions, upskilling teams and ensuring they met the bank's standards. Her drive for efficiency made her a strong advocate for challenging existing policies and procedures, leading to streamlined controls across the bank, something which she is still passionate about. Throughout her career, Rebecca has remained focused on helping stakeholders reach their full potential, removing unnecessary barriers along the way. 

Rebecca has been with Rockstone from the beginning, and perhaps as a natural critic, now leads our Quality Assurance Team. She plays a key role in collaboratively training and supporting brokers and supervisors on an ongoing basis. Rebecca ensures our oversight aligns with emerging risks and FCA priorities, contributing significantly to our continuous oversight. She thrives on supporting new brokers in achieving CAS and works closely with Elizabeth to help develop the business.